❓ Frequently Asked Questions
Why should I choose your cold therapy machine?
We are a direct manufacturer with a 12,000 square meter factory and over 10 years of professional experience in home care devices. Our products meet international standards including ISO, CE, and ROHS, and we offer comprehensive OEM/ODM services.
How quickly can I receive a quotation?
We usually provide a formal quotation within 24 hours after receiving your inquiry. For urgent requests, please highlight your priority in your communication.
What is the lead time for samples?
Once the sample charge is confirmed and files are received, samples are typically ready for delivery within 3 to 7 days.
What are the available payment and delivery terms?
We accept T/T (30% prepayment), D/A, and DP. Delivery terms can be arranged as FOB, CIF, or CFR based on your specific requirements.
What is the delivery timeline for bulk OEM orders?
For standard OEM orders of approximately 2,000 pieces, we can typically ensure prompt delivery within 25 to 35 days.
What is the adjustable temperature range of the device?
The therapy system features a wide adjustable temperature range from 18ºC up to 48ºC, suitable for both cold and hot therapy needs.