❓ Frequently Asked Questions
Why choose our products?
We are a direct manufacturer with a factory covering 12,000 square meters and several production lines. With over 10 years of professional experience in home care devices, we offer high-quality OEM/ODM customized services that meet international standards like ISO, CE, and ROHS.
How quickly can I receive a quotation?
We usually provide a formal quotation within 24 hours of receiving your inquiry. For urgent price requests, please indicate your priority in the communication so we can prioritize your inquiry.
What is the lead time for samples and bulk orders?
Samples are typically ready for delivery within 3-7 days after payment and file confirmation. For OEM bulk orders (around 2000pcs), prompt delivery is usually made within 25-35 days depending on the specific quantity.
What are the available payment and delivery terms?
We accept various payment terms including T/T (30% prepayment), D/A, and DP. Delivery terms such as FOB, CIF, or CFR can be arranged based on your specific requirements.
Does the Cold Therapy System support continuous use?
Yes, the system is designed for continuous mode with a maximum therapy time of 30 minutes per session. The device itself is built for durability with up to 12 hours of total using time capability.
Is the device suitable for professional sports recovery?
Absolutely. This system is specifically designed for sports recovery and pain relief in areas such as the legs, arms, neck, and back, featuring a high water flow rate for efficient cryotherapy.